Proposed new code for mobile premium services

Communications Alliance has released in draft a proposed new industry code to regulate mobile premium services.

Says CA:  ‘The draft Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of Mobile Premium Services. The Code specifies minimum requirements on advertising, provision of information, service delivery, complaint handling and opt-out mechanisms.’

Importantly, the proposed code will mandate better up front disclosure of the commitment a consumer is being asked to make and a prompt and effective cancellation / opt-out process.

Premium services and problems surrounding them have long been a bane for many consumers and mobile resellers alike.  If resellers have any comments on the draft, they should speak before 12 December 2008, or hold their peace for a long time.