How far back can a CSP go in billing charges after the billing period in which they were incurred ?
Clue … there’s a Communications Alliance Code that’s relevant, and a TIO policy.
Answer
- Your main obligation is to try and get all current charges onto the current bill – see clause 6.5.4(a) of the Comms Alliance Telecommunications Consumer Protection Code.
- But the TCP Code does allow a CSP to bill charges up to 190 days after they were incurred by the customer – see clause 6.5.4(d) of the Code.
- White Pages directory charges are a special case. They can be billed up to 220 days after the directory’s public closing date – clause 6.5.4(e) of the Code.
- And the TIO won’t necessarily argue with late charges for mobile roaming calls and international reverse charge calls. According to its policy:
These types of calls are not limited to any backbilling period because the Australian carrier is unable to force a foreign carrier to bill for charges within the 190-day period. … When handling complaints that involve these exceptions, the TIO will judge each case on its merits.
