We recently saw a case where a telco was outsmarted by a company administrator who knew what the Corporations Act has to say about telco services.
The telco — we’ll call them SuperTel — was owed substantial arrears by a company that was heading down the financial gurgler.
When the customer was placed under administration, SuperTel saw its chance to get paid.
To keep the business going, the administrator needed the phones and internet working, and it wasn’t practical to change providers in the time available. So SuperTel offered a tough deal: ‘Pay out the customer’s arrears or we turn off service at noon.
Pity SuperTel’s lawyer didn’t know about section 600F of the Corporations Act 2001.
The 
Even though a customer has pointed out a clear defect in iiNet’s form of CSG waiver, the company hasn’t realised its waiver is probably invalid.
Next time you chat to a phone or internet salesperson about the merits of a new product, don’t be surprised if they jot down notes as they speak.
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