Category Archives: Code compliance

Over to you, ACMA … Comms Alliance finalises proposed TCP Code (and we show what’s changed)

In 2011, ACMA pressured the telco industry to get its act together on how customers are treated.  After extended drafting and consultation phases, Comms Alliance has submitted an aggressive new TCP Code to ACMA for registration.  The question is now: … Continue reading

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Draft TCP Code takes a beating

The jungle drums are sending negative messages about the new TCP Code proposed by Communications Alliance.  If the rumours are correct, ACMA is on the verge of refusing to register the draft Code, opting for more aggressive legislative regulation of … Continue reading

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ACCC takes aim at mobile internet

The ACCC has announced the launch of an Information Paper entitled “Mobile and Other Wireless Internet Speed Claims and the Trade Practices Act 1974″. The Information Paper has been developed to assist ISPs and Telcos in ensuring that their advertising … Continue reading

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Web Ace aced by ACMA

The Australian Communications and Media Authority has flexed its Telecommunications Act muscles against ISP Web Ace, directing it to comply with the billing rules under the Telecommunications Consumer Protections Code. Web Ace is the trading name of Jason Kenneth McKay … Continue reading

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ACMA launches premium SMS offensive

The Australian Communications and Media Authority has announced a package of measures designed to smash rogue premium SMS operators. The industry was already expecting the Mobile Premium Services Code, which was finalised a few months ago and will take effect on 1 … Continue reading

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Complaint handling: Lessons for CSPs

The TIO recently released its complaints data for the December 2008 quarter, which identifies problem areas for ISPs and telcos – one of those is complaint handling. The report is a good opportunity to review what’s required of CSPs by … Continue reading

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Test yourself: Does a telco or ISP have to undertake a customer credit assessment ?

With tougher times upon us, credit management and credit obligations should be at the forefront of every telco and ISP’s mind.  So does a telco or ISP have to undertake a customer credit assessment ? Hint - the Telecommunications Consumer Protections Code … Continue reading

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Test yourself: Who is a Consumer and what is a Consumer Contract ?

One of our recent posts raised an interesting question which many ISPs and telcos seem to overlook; Who is a ‘Consumer’ under the CommsAlliance Telecommunications Consumer Protections Code 628:2007 (the “TCP Code”) ?  The answer has some pretty serious consequences. … Continue reading

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Test yourself: How far back can a telco or ISP back bill ?

How far back can a CSP go in billing charges after the billing period in which they were incurred ? Clue … there’s a Communications Alliance Code that’s relevant, and a TIO policy.

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