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Talk about tangled up ! Sorry, Voda. Your prepay contract terms don’t work.

By on 2 August 2008 in General, How not to do it

A thread on Whirlpool about early termination fees under Vodafone mobile prepays led us into the maze of Voda’s complex contract terms.  And guess what ?  They don’t say what Voda thinks they say.

It’s a great lesson to telcos and their lawyers … Super-complex contracts don’t only confuse your customers.

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Getting up to speed on ACMA’s VoIP positions

By on 29 July 2008 in CSG, General

In April 2008, ACMA announced a ‘new approach’ to VoIP regulation.

The ‘new approach’ is to start explaining, then enforcing, the current laws that apply to VoIP telephony services.   Peter Moon has prepared a ‘least you need to know’ guide.

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Company administrator knew his telco ropes

By on 19 July 2008 in General

We recently saw a case where a telco was outsmarted by a company administrator who knew what the Corporations Act has to say about telco services.

The telco — we’ll call them SuperTel — was owed substantial arrears by a company that was heading down the financial gurgler.

When the customer was placed under administration, SuperTel saw its chance to get paid.

To keep the business going, the administrator needed the phones and internet working, and it wasn’t practical to change providers in the time available. So SuperTel offered a tough deal: ‘Pay out the customer’s arrears or we turn off service at noon.

Pity SuperTel’s lawyer didn’t know about section 600F of the Corporations Act 2001.

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