Category Archives: How not to do it

Saving legal costs: DIY ‘discovery’

It’s a sad fact of life that ISPs and telcos sometimes end up in court cases.  The saddest fact of all is the legal bill that’s usually involved. From a lawyer’s perspective, there’s a lot that clients can do to … Continue reading

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ACCC advice doesn’t add up

Just to show that CSPs aren’t the only ones we are watching … ACCC’s new guide to the component pricing law shows how easy it is to slip up in advertising.  Click on the sample advert to enlarge it, and … Continue reading

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TPG still can’t get liability law right

Are some companies allergic to best practice legal compliance ?  TPG has finally changed a seriously illegal misrepresentation about handset warranties in its Mobile Fair Go policy, after we highlighted the problem in December 2008 and again in May 2009. … Continue reading

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Oh, no ! Dodo !

We admit that we’re fascinated by Dodo.  Do they even know there’s a Trade Practices Act, despite being dealt with by ACCC for serious breaches ? Take a look at the Naked DSL advert in the top left hand corner of Dodo’s … Continue reading

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ACCC needs a communications guru

Funny how we all have blind spots.  When it assesses industry advertising, ACCC is keenly aware that a simple, clear message impacts on ordinary people, and that complicated T&Cs and small print aren’t taken on board. But when it communicates with … Continue reading

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Dick Smith trade practices blunder

How ironic.  After we finished a trade practices compliance seminar in Canberra on Monday, we dropped into Dick Smith’s in Civic to browse.  And there was a prime example of one of the key points we’d been talking about. The … Continue reading

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TPG plays with fire … again

Way back in December 2008, we highlighted a seriously misleading statement in TPG’s Mobile Fair Go policy. Five months later, it’s still there, and still breaching section 53(g) of the Trade Practices Act 1974. The difference is that, since last … Continue reading

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Dodo in hot water again !

ACCC has made Dodo Australia give a Court enforceable undertaking to issue refunds customers and discount monthly plans, as a result of misleading statements. According to ACCC, Dodo advertised misleading ‘free’ offer plans between October 2008 and March 2009 on both … Continue reading

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Memo to TPG: Read ACCC’s lips

This week, ACCC punched up phone card dealer Tel.Pacific for pricing conditions that were so unclear they were found to be misleading.  Looking at TPG’s web site, their marketers need to pay more attention. ACCC Chairman Graeme Samuel can’t be … Continue reading

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Optus fined $110k for SMS spam

ACMA has issued $110,000 in infringement notices to Optus Networks Pty Ltd for allegedly sending SMS messages without accurate sender identification, breaching the Spam Act 2003. It seems that Optus pumped out 20,000 messages promoting its OptusZoo entertainment service, but didn’t identify … Continue reading

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