Regular readers will know that T&C clauses that (supposedly) limit CSP liability are very important. If you don’t get them right, you can be exposed to unnecessary legal risk.
Worse, you may commit a criminal offence under the Trade Practices Act – of misrepresenting peoples’ legal rights.
Dodo’s most recent brush with the law caused us to take a look at its ‘liability limitation’ clause. All we can say is ‘Wow !’ What planet’s legal system generated this weird stuff ?
It’s surprising how many service providers trip up on basic compliance requirements. We surveyed 36 Aussie CSPs against a simple benchmark. 21 of them failed.
Best Buy Australia Pty Ltd caught our attention when it was 
Time and again ISPs and telcos pump out advertisements that upset the ACCC and other regulators. Time and again the advertisers are astonished that anyone could be unhappy about their adverts.
A wise journo once advised me to write as if my dear old grandma was the audience. Judging by 3′s latest effort at explaining a wireless broadband offer, it seems nobody has explained the virtues of clarity to them.
A thread on Whirlpool about early termination fees under Vodafone mobile prepays led us into the maze of Voda’s complex contract terms. And guess what ? They don’t say what Voda thinks they say.
Even though a customer has pointed out a clear defect in iiNet’s form of CSG waiver, the company hasn’t realised its waiver is probably invalid.
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