Communications Alliance has released in draft a proposed new industry code to regulate mobile premium services.
Says CA: ‘The draft Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of Mobile Premium Services. The Code specifies minimum requirements on advertising, provision of information, service delivery, complaint handling and opt-out mechanisms.’
Importantly, the proposed code will mandate better up front disclosure of the commitment a consumer is being asked to make and a prompt and effective cancellation / opt-out process.
Premium services and problems surrounding them have long been a bane for many consumers and mobile resellers alike. If resellers have any comments on the draft, they should speak before 12 December 2008, or hold their peace for a long time.
Despite mounting pressure from the Telco / ISP industry, the Federal Government is pushing forward with its intended internet filtering trials.
There’s a myth around that industry codes, formerly known as ACIF Codes but these days generated by the Communications Alliance, are merely voluntary. They are not ‘the law’.
The 
It’s surprising how many service providers trip up on basic compliance requirements. We surveyed 36 Aussie CSPs against a simple benchmark. 21 of them failed.
Under the headline 
Some CSPs do it well, and many fail to do it at all. A copy of your Standard Form of Agreement summary has to be given to customers at the start of the contract, and then a short reminder each two years.
An outdated data privacy law threatens to outlaw targeted advertising technologies. In fact, the Telecommunications Act could make the systems criminal.
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