Comments for CSPCentral

Comment on ACCC explains warranty laws … again by Peter Moon

Peter Moon — Fri, 03 Feb 2012 06:16:00 +0000

Anne, ‘warranty card’ is just a shorthand reference to any document or statement that informs the customer of guarantee or warranty rights:

A warranty against defects is a representation communicated to a consumer in connection with the supply of goods or services, at or about the time of supply, to the effect that a person will (unconditionally or on specified conditions):
(a) repair or replace the goods or part of them; or
(b) provide again or rectify the services or part of them; or
(c) wholly or partly recompense the consumer;
if the goods or services or part of them are defective, and includes any document by which such a representation is evidenced.

So, yes … if you tell people in any other document (or on a sign, or orally) that they have those kinds of rights, the ‘magic words’ must also be included.

Comment on Draft TCP Code takes a beating by Keith

Keith — Sun, 15 Jan 2012 23:39:17 +0000

The draft TCP code has taken a beating from the Telco industry as well.

The submissions from CSPs have been scathing.

It seems to everyone is dissatisfied with the outcome and the loser will be the consumer no matter which way it goes.

Comment on ACCC explains warranty laws … again by anne neumann

anne neumann — Thu, 24 Nov 2011 04:01:54 +0000

we have been advised that specific words are to be includedon warranty cards- how would this apply if our products do not carry a warranty card but warranty statement is included in instructions for use?

Comment on Saving legal costs: DIY ‘discovery’ by Lawrie Nock

Lawrie Nock — Thu, 27 Oct 2011 10:25:47 +0000

I have been invovled in the discovery process on numerous occasions in the past 40 years. I thought I had a pretty good handle on the process so reading the article was a bit of revision – so I thought. It is amazing how much you forget when you don’t do this stuff every day. A very helpful article thank you.

Comment on ACCC launches telco trade practices blitzkrieg by anant dwivedi

anant dwivedi — Sun, 21 Aug 2011 08:58:52 +0000

i was a employee off fusion/ 3call/ oryzion. they move to NZ and change there company and they change there ownership and took away my 5 month of salries. i was treated very badly in this company. still running a business in NZ doing the same thing and change there company name.

Comment on ACCC launches telco trade practices blitzkrieg by Paul

Paul — Tue, 26 Jul 2011 00:15:29 +0000

I have been slugged for over $40k for one of these bundles, Has anyone had any luck going to V-Cat, or have the ACCC gone any further with Telecom One?

Comment on Component pricing seminar notes available by Love your ad? Then make sure its legal | BuzzLaw

Love your ad? Then make sure its legal | BuzzLaw — Wed, 20 Jul 2011 02:06:18 +0000

[...] Under the component pricing law, businesses who charge say monthly fees for services (such as telcos) can quote a monthly fee provided the total fees over the term is “prominently” stated. Telco and ISP law guru Peter Moon over at CSP Central gives a better explanation of this and in some detail. [...]

Comment on 25 May is advertising law D-Day by Love your ad? Then make sure its legal | BuzzLaw

Love your ad? Then make sure its legal | BuzzLaw — Wed, 20 Jul 2011 02:05:29 +0000

[...] “prominently” stated. Telco and ISP law guru Peter Moon over at CSP Central gives a better explanation of this and in [...]

Comment on ACCC launches telco trade practices blitzkrieg by silvano

silvano — Wed, 23 Mar 2011 01:04:29 +0000

we have been signed aswell and is costing us a fortune in calls aswell as the rental, signed up with axsiom they claim they are not involved with this scam but it seems all the same as quickfund is the finance company. how do i get out of this contract without it costing me $25000?

Comment on Component pricing seminar notes available by Marketing Fail: Dodo’s ‘Free’ ADSL2+ | BuzzLaw

Marketing Fail: Dodo’s ‘Free’ ADSL2+ | BuzzLaw — Sun, 19 Dec 2010 14:24:26 +0000

[...] The component pricing laws allow businesses who charge monthly fees for services (such as ISPs) to quote the monthly fee in an ad provided the total fees over the term is “prominently” stated. Peter Moon over at CSP Central gives a better explanation of component pricing law and in some detail. [...]