Tag Archives: consumer protection

Draft TCP Code takes a beating

The jungle drums are sending negative messages about the new TCP Code proposed by Communications Alliance.  If the rumours are correct, ACMA is on the verge of refusing to register the draft Code, opting for more aggressive legislative regulation of … Continue reading

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Spot Check: Are your price reduction ads putting you at risk?

NEW mobile phone!! WAS $399 NOW $199!! BRAND NEW phone!!  $199 – SAVE over 50%!! Ads that show ‘two price’ or ‘was / now’ pricing are common, effective and legal … provided they’re not misleading. There are special rules about … Continue reading

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National consumer law Bill hits Parliament

On 24 June 2009, the Government introduced the Australian Consumer Law Bill into Parliament.  It represents the biggest shake up of Australian consumer law in a long time. From 1 January 2010, the Government intends that we’ll have a national … Continue reading

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TPG gets new law a bit right !

Let’s give credit to TPG.  The compliance-challenged comms co doesn’t often set a standard, but after recently breaching the new component pricing law, it has taken a reasonable shot at complying with today’s web site advert. Sure, its math doesn’t … Continue reading

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Optus monsters component pricing law

Just days after ACCC wrote to the industry demanding immediate compliance with its new component pricing law, mega-telco Optus has ignored it. Today’s web carries a flash ad spruiking a ‘new monster value ‘yes’ $59 cap, ‘so good, it’s scary’.  … Continue reading

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ACCC advice doesn’t add up

Just to show that CSPs aren’t the only ones we are watching … ACCC’s new guide to the component pricing law shows how easy it is to slip up in advertising.  Click on the sample advert to enlarge it, and … Continue reading

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ACCC needs a communications guru

Funny how we all have blind spots.  When it assesses industry advertising, ACCC is keenly aware that a simple, clear message impacts on ordinary people, and that complicated T&Cs and small print aren’t taken on board. But when it communicates with … Continue reading

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New consumer law will punch holes in ISP / telco contracts

Last August, we explained that the Ministerial Council on Consumer Affairs had generally accepted a Federal Productivity Commission recommendation for a national ‘unfair contracts’ law. Canberra now says it will fast track the new law.  Expect a bill in Parliament … Continue reading

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Test yourself: How far back can a telco or ISP back bill ?

How far back can a CSP go in billing charges after the billing period in which they were incurred ? Clue … there’s a Communications Alliance Code that’s relevant, and a TIO policy.

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Advertising substantiation notices: Coming to a national regulator near you

When the ACCC suspects a CSP is breaching the Trade Practices Act with unacceptable advertising, one of its main weapons is to issue a ‘section 155 notice‘. It’s a bit like a subpoena and even a search warrant and requires … Continue reading

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