Tag Archives | consumer protection

Mythbuster: A CSP can’t change its contract instantly

By on 12 November 2008 in How not to do it, Mythbusters

Many ISP and telco contracts contain a term to the effect that the service provider can change the contract at will.  It’s normally followed up by something like ‘so you must check this T&C page frequently.’

The truth:  In consumer and small business contracts, this kind of term isn’t permitted.

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3 signs up for new Consumer Code

By on 29 September 2008 in Telecommunications Act

The Communications Alliance has announced:  ‘Hutchison 3G Australia Pty Ltd (3 mobile) has become the first signatory to the new code designed to protect telecommunications consumers.’

They’re talking about the Telecommunications Consumer Protection Code, a consolidation of six previous codes that had become topsy-turvy.

3 has shown leadership by voluntarily signing up to the TCP Code.  But providers who don’t sign on the dotted line still can’t ignore it.

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Uniform consumer protection laws announced

By on 18 August 2008 in General, New laws

The national Ministerial Council on Consumer Affairs has announced in-principle but detailed agreement for a consistent national consumer protection law.

The Council is made up of Federal and State Ministers responsible for consumer affairs and describes the changes – expected to be fully in place by 2011 – as ‘far-reaching consumer policy reform’.

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