Tag Archives: consumer

ACCC executes perfect hit on Telstra, Optus and Vodafone

After months of secret negotiations, Telstra, Optus & Voda have rolled over and ‘offered’ ACCC a court enforceable undertaking … equivalent to court injunctions … to stamp out false advertising in the broadband and telephony industry. When legal advisers warn second and … Continue reading

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Senate Committee rubber stamps draft unfair contracts law

The Senate Standing Committee on Economics has received, and noted, strong submissions that part of the proposed new unfair contracts law can’t be right.  But so what ?  The Committee majority finds no fault with the reasoning of law Professor … Continue reading

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Optus toughens up mobile contract

Last December Optus incurred customer wrath, effectively torpedoing mobile access to cheap international VoIP services by charging them at international rates.  At the time, Optus insisted that: International calls within the meaning of your Optus Mobile Standard Form of Agreement for all … Continue reading

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Consumer Bill’s bonkers bit

There’s an element in the proposed national unfair contract terms law that: isn’t in the Productivity Commission report that recommended the new law isn’t in the Victorian law that is already in force in Victoria isn’t in the United Kingdom … Continue reading

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TPG still can’t get liability law right

Are some companies allergic to best practice legal compliance ?  TPG has finally changed a seriously illegal misrepresentation about handset warranties in its Mobile Fair Go policy, after we highlighted the problem in December 2008 and again in May 2009. … Continue reading

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ACCC explains warranty laws … again

For some reason, many businesses just can’t get their minds around Australia’s warranty laws.  ACCC has issued a new booklet explaining how it works, again.  The subject has been addressed any number of times by the Commission in the past.  … Continue reading

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Test yourself: Who is a Consumer and what is a Consumer Contract ?

One of our recent posts raised an interesting question which many ISPs and telcos seem to overlook; Who is a ‘Consumer’ under the CommsAlliance Telecommunications Consumer Protections Code 628:2007 (the “TCP Code”) ?  The answer has some pretty serious consequences. … Continue reading

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Mythbuster: A CSP can’t cut service just because a payment is late

A surprising number of people, both service providers and consumers, believe that an overdue payment entitles a CSP to suspend or terminate service. For consumer and small business contracts, that simply isn’t true.  If there’s nothing more to it, the … Continue reading

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3 signs up for new Consumer Code

The Communications Alliance has announced:  ‘Hutchison 3G Australia Pty Ltd (3 mobile) has become the first signatory to the new code designed to protect telecommunications consumers.’ They’re talking about the Telecommunications Consumer Protection Code, a consolidation of six previous codes … Continue reading

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TIO – Tricks of the trade: Part 2

We learned how to approach and assess a TIO complaint in the first part of this series. in this second part, we look at how to effectively respond to the TIO and achieve the best outcomes. In the first part … Continue reading

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