The Australian Communications and Media Authority is showing that the Do Not Call Register Act 2006 has teeth. $100k+ penalties have already been imposed.In this Spot Check, we’ll see if your outsourced contract for outbound sales calls complies with section 12 of the DNCR Act.
Even though a customer has pointed out a clear defect in iiNet’s form of CSG waiver, the company hasn’t realised its waiver is probably invalid.
Next time you chat to a phone or internet salesperson about the merits of a new product, don’t be surprised if they jot down notes as they speak.According to some bright spark in the office of the Telecommunications Industry Ombudsman (TIO), every sales staffer should be able to produce a written record of every discussion with a customer if there’s a complaint. It’s red tape on steroids.
Subscribe to our e-mail newsletter to receive updates.
© 2012 CSPCentral. All Rights Reserved.
Powered by WordPress. Designed by 
Loading ...
Recent Comments