Tag Archives: TPG

TPG plays with fire … again

Way back in December 2008, we highlighted a seriously misleading statement in TPG’s Mobile Fair Go policy. Five months later, it’s still there, and still breaching section 53(g) of the Trade Practices Act 1974. The difference is that, since last … Continue reading

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Memo to TPG: Read ACCC’s lips

This week, ACCC punched up phone card dealer Tel.Pacific for pricing conditions that were so unclear they were found to be misleading.  Looking at TPG’s web site, their marketers need to pay more attention. ACCC Chairman Graeme Samuel can’t be … Continue reading

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TPG pays the price of dodgy advertising

Sometimes we feel a bit sorry for companies that fall foul of ACCC.  They’re small.  They are naïve.  They really didn’t know they were breaking the law. But how sorry can we be for TPG, whose advertisements in late 2008 … Continue reading

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TPG corrects advertising (again)

Last November, we showed why a featured promo on TPG’s web site didn’t comply with advertising laws.  Not long after, the advert was fixed. In December, we picked up another TPG home page blooper.  Again, it’s been repaired. Maybe somebody … Continue reading

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TPG does it (wrong) again

Just a few weeks after TPG featured a plainly unlawful advertisement on its home page – which it thankfully later corrected – the company has committed another consumer protection faux pas. This time the problem is the way that two … Continue reading

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TPG breaches section 53(g) of TPA

It’s amazing that CSPs with the turnover of TPG still produce seriously illegal advertising and contracts. Following November’s outrageous website advertisement, TPG has been found with a clear breach of section 53(g) of the Trade Practices Act in its standard … Continue reading

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TPG repairs one TPA breach, but now there’s another

We reported in November that national ISP / telco TPG was running a plainly illegal advertisement on its home page. The company has now changed the advert to come closer to legal compliance.  We still think the ads are obliged … Continue reading

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Mythbuster: A CSP can’t change its contract instantly

Many ISP and telco contracts contain a term to the effect that the service provider can change the contract at will.  It’s normally followed up by something like ‘so you must check this T&C page frequently.’ The truth:  In consumer … Continue reading

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